FAQ

HOTEL POLICIES:

• Pet Policy; Can we bring our pets?

Pets are not allowed except for service animals.

• What are your cancellation policies?

Please click here to get more information

• Privacy Policy

The Ramada Plaza by Wyndham Gence is committed to protecting the information that you share with us online, and explaining how we collect, process, and share that information. Please visit the link below to get more information.

• Smoking Policy; Can I smoke in the establishment?

All rooms are non-smoking. In the interest and comfort of all guests, any person wishing to smoke should do so outside using the ashtray provided.

ROOM FACILITIES:

• Is there Wi-Fi in every room?

High-speed wireless internet is offered for free throughout the hotel.

• Are there rooms with wheelchair access?

Yes, some of our rooms are wheelchair accessible. When calling for a reservation, please advise us of your needs so we can ensure availability.

• Can I request an additional bed for a third person in a double occupancy room?

You can request an additional bed for your room when making the reservation to ensure its availability.

• Can I arrange for amenities or gifts to be placed in the room?

Yes, we offer a variety of welcome amenities that can be placed in a guest’s bedroom. Please contact the reception desk for detailed information.

• Do you have cribs for children?

We can offer to include one baby cot into most of our room types, free of charge. Subject to availability.

• Do you offer hairdryers in your guestrooms?

Yes, all of our bedrooms are equipped with one hairdryer for your complimentary use.

HOTEL INFORMATION:

• What time is check-in?

Guests are expected to arrive at 3 PM. We will gladly provide you access to your room earlier subject to availability.

• What time is check out?

Check-out time is 12.00 AM. Extensions are subject to availability and must be pre-arranged.

• What time is Breakfast served?

Breakfast is served from 8:00 to 11:00.

• What time is lunch served?

Lunch is served from 12:30 to 15:00.

• What time is dinner served?

​​​​​​​Dinner is served from 18:30 to 21:00.

• Where can we park our vehicle?

We have a large parking area which can fit any type of vehicle.

• Is the hotel air-conditioned?

Yes, our hotel is equipped with air conditioning.

• Do you have a 24-hour room service?

Yes, we can offer 24-hour room service.

• Wake Up Calls

Wake-up calls can be set for you by a reception. Please contact the reception desk for booking.

• Location

Ganja city, 519 Nizami Ganjavi ave., AZ2019. 10 minutes from Ganja Airport.